Terms and Conditions

1. Agreement

These Terms and Conditions apply when you visit www.askeldervisor.com, take our quiz, join our emails, buy a product, book a call or attend a workshop. AskEldervisor is owned and operated by Bahamia Bailey ("AskEldervisor," "we," "us" or "our"). Our mailing address is 11352 West State Road 84 #93, Davie, FL 33325. By using our site or buying from us, you agree to these terms, our Privacy Policy and our Disclaimer.

2. Educational guidance only

Everything we offer is educational guidance about caring for an aging parent. It is not medical, nursing, legal, financial or tax advice, and it does not create a nurse-patient, attorney-client or other professional relationship. Please read our Disclaimer. In an emergency, call 911.

3. Who can buy

You must be at least 18 years old and able to enter into a binding agreement to buy from us.

4. Prices and payment

Prices are shown in US dollars at checkout and are charged in US dollars. Payments are processed securely by Stripe or Klarna. Prices and offers, including founding or launch rates, may change at any time, but the price you pay is the price shown when you check out. You are responsible for any taxes that apply.

5. Digital products

Digital products, such as All Hands on Deck, are delivered online right after purchase, usually through a login to our course area and downloadable or copyable files.

• Your license. You may use what you buy for yourself and your own family's care. You may share filled-in tools and copies with family members and others involved in your parent's care.
• Please do not resell, give away, upload, post publicly or share your login or the product files outside your family, or use them to teach or serve clients, without our written permission.
• Access. Keep your login private. We may end access for anyone who shares or resells our products.

6. Refunds for digital products

Because digital products are delivered instantly and cannot be returned, all sales of digital products are final and we do not offer refunds. If you were charged twice by mistake, or you cannot access something you bought and we cannot fix it, email us within 14 days and we will make it right.

7. Clarity Calls and one-on-one sessions

• Booking. Calls are booked and paid in advance through our calendar and take place by phone or Zoom.
• Rescheduling. You can reschedule using the link in your confirmation email up to 24 hours before your call.
• Cancelling. Cancel at least 24 hours before your call for a full refund. Cancellations within 24 hours and missed calls are not refunded.
• Running late. If you are more than 15 minutes late, we may need to end the call at the scheduled time.
• If we need to cancel, we will offer a new time or a full refund, whichever you prefer.
• Family members. You are welcome to invite others to join. You are responsible for who you invite and for sharing details only with their agreement.

8. Live workshops and events

Workshop seats are reserved when you pay. Workshop purchases are non-refundable. If you cannot attend live, you will receive the replay when one is offered. If we cancel or reschedule an event, you may attend the new date or receive a full refund.

9. Free resources and emails

When you take our quiz, request a roadmap or join The Keeper's Letter, you agree to receive our emails, including occasional offers. You can unsubscribe anytime using the link in any email. Free resources are for your personal use under the same license as section 5.

10. Our content

All content on our site and in our products, including text, tools, worksheets, videos, graphics, the AskEldervisor name and the Anchor types, belongs to AskEldervisor and is protected by copyright and trademark law. You may share links to our pages and short quotes with credit.

11. Using our site

Please do not misuse our site, attempt to access accounts or areas that are not yours, interfere with how it works, or copy it in bulk.

12. Your feedback and testimonials

If you send us feedback or a testimonial, we may use it to improve our work. We will only publish a testimonial with your permission, and we will use only your first name or keep it anonymous if you ask.

13. Other websites and services

We may link to other websites, resources and services. We do not control them and are not responsible for their content, policies or services. Some links may be affiliate links, which we will label.

14. No guarantee of results

Every family and care situation is different. We cannot guarantee any particular outcome from using our content, products or calls, including how your family responds, what care your parent receives or what benefits you qualify for.

15. Disclaimer of warranties

Our site, content, products and services are provided "as is" and "as available." To the fullest extent the law allows, we make no warranties of any kind, express or implied, including fitness for a particular purpose.

16. Limitation of liability

To the fullest extent the law allows, AskEldervisor and its owner will not be liable for any indirect, incidental, special or consequential damages, or for any decision you or others make based on our content or services. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

17. Indemnity

You agree to hold AskEldervisor harmless from claims that arise from your misuse of our site or products or your breach of these terms.

18. Governing law

These terms are governed by the laws of the State of Florida. Any dispute will be handled in the state or federal courts located in Broward County, Florida. Before filing any claim, please contact us so we can try to resolve it directly.

19. Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they last changed. The terms in place when you made a purchase apply to that purchase.

20. Contact us

Email hello@askeldervisor.com or write to AskEldervisor, 11352 West State Road 84 #93, Davie, FL 33325.